Uber product chief: We don't want to be everything for everyone

Sachin Kansal, Uber's (UBER) chief product officer, told TechCrunch that the company is not trying to be "everything for everyone," focusing instead on improving its core mobility and delivery services. He discussed Uber's financial services ambitions, its increasingly complicated relationship with Waymo, its new AV Labs data operation, and how AI is starting to show up in ways riders and drivers will actually notice.

Details

Kansal emphasized that Uber aims to enhance its financial offerings like Uber Cash and the Uber Credit Card without becoming a bank. Regarding robotaxis, he described the relationship with Waymo as "complicated," with Uber collaborating in some markets while developing its own technology through AV Labs. AI is being used to improve routing, estimated time of arrival, and personalized offers.

Context

These remarks come amid increasing competition in the mobility space, particularly from Lyft and robotaxi companies. Uber's investments in AI and financial services aim to diversify revenue and reduce dependence on core ride-hailing.

What it means for investors

Uber's strategy reflects a focus on efficiency and differentiation rather than unlimited expansion. The relationship with Waymo could be a source of collaboration or competition, requiring close monitoring. AI-driven improvements may enhance user loyalty and increase revenue per ride.