Who is ServiceNow's partner in this launch?

The partner is Aria Systems, which specializes in real-time billing and monetization technologies.

How is this system different from traditional BSS?

The new system uses agentic AI to automate processes, while traditional systems rely on manual or semi-automated processing.

ServiceNow Launches World's First Agentic BSS for CSPs

ServiceNow Inc. (NYSE:NOW) partnered with Aria Systems on June 18 to launch the world's first agentic Business Support System (BSS) for communication service providers (CSPs). The platform integrates ServiceNow's CRM and workflow automation with Aria's real-time billing and monetization technologies.

June 23, 2026

2 min read

Source: Insider Monkey

ServiceNow Inc. (NYSE:NOW) and Aria Systems announced on June 18 the launch of the world's first agentic Business Support System (BSS) designed for communication service providers (CSPs).

The Product

The new platform combines ServiceNow's CRM and workflow automation capabilities with Aria Systems' real-time billing and monetization technologies. It aims to automate complex business processes such as subscription management and invoicing using AI agents.

Pricing and Availability

Neither ServiceNow nor Aria Systems has disclosed pricing details or a commercial launch date. It is expected to be initially available to existing customers of both companies.

Competition

This solution competes with traditional BSS systems from companies like Amdocs and Netcracker, but differentiates itself through the use of agentic AI, potentially offering a competitive edge.

Potential Impact on the Company

The launch marks ServiceNow's expansion into the telecommunications sector, a large and growing market. If successful, it could boost the company's revenue and expand its customer base in this vertical.

Frequently Asked Questions

It is the first Business Support System that uses AI agents to automate telecom operations such as billing and subscription management.

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This article was rewritten in Wrqti's editorial style based on information from the original source above. Content is informational only — not investment advice.