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ServiceNow Earnings Could Rekindle Stock Recovery on AI Metric

ServiceNow (NYSE: NOW) stock has lost nearly 50% over the past year, but tonight's earnings release could reshape recovery expectations if it demonstrates progress on a key artificial intelligence metric.

July 22, 2026
2 min read
Source: 24/7 Wall St.
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Key Numbers

stock decline
nearly 50%

Markets are awaiting ServiceNow's (NYSE: NOW) earnings release tonight, with expectations that a single AI-related metric could alter the stock's trajectory after it lost nearly half its value over the past year.

The Pivotal AI Metric

Analysts are focusing on AI adoption within ServiceNow's products, such as the number of customers using paid AI features or related revenue. Beating expectations on this metric could fundamentally shift market perception.

Recent Stock Performance

NOW has fallen over 45% from its 2025 peak, pressured by slowing enterprise software spending and rising AI development costs. However, the company has maintained revenue growth above 20% annually.

Analyst Consensus

Most analysts rate the stock a Buy (Overweight) with a median price target of $1,100, implying ~40% upside. But they condition this on clear AI revenue breakthroughs.

What to Watch

Tonight's results could be a turning point: either confirm the recovery thesis or deepen doubts. Investors should monitor the AI metric closely without rushing to decisions.

Frequently Asked Questions

Analysts are focusing on the number of customers using paid AI features or related revenue within ServiceNow's products.

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This article was rewritten in Wrqti's editorial style based on information from the original source above. Content is informational only — not investment advice.